Support and maintenance

100% dedicated to the channel

For over two decades SCT has specialised in the provision of IT support and maintenance services for channel partners, including value-added resellers, system integrators, managed service providers, IT vendors and distributors.

We can help

Rapid resolution

When you require rapid resolution of technical issues

Demanding projects

If you are facing challenging deadlines with demanding projects and need technical support you can trust, from reliable experts

Scale up

When your existing internal engineering or help desk teams need extra resources to call on

Project assistance

If you need assistance with installation projects, service delivery management, or project management, in a technical consultant, supervisory or lead role capacity

Emergency assistance

Provide prompt assistance in the event of high-risk IT incidents.

Our third-party maintenance and support services cover many leading IT manufacturers, including:

Service excellence

SCT's commitment to always deliver the very best service translates into real value for our customers, resulting in great customer loyalty. Our objective is to help you achieve greater efficiencies and performance gains above and beyond your existing operations. This is achieved by enabling you to remain fully focused on your own business priorities, while we take responsibility for the various functions associated with advance hardware maintenance, replacement and support services. These include:

IT spares

Original equipment manufacturer (OEM) certified spares across a range of service levels, including 2- and 4-hour response times

Global Inventory-as-a-Service

Engineering

Field engineering, including National Security Vetting, Security Check (SC) and Developed Vetting (DV) clearance level personnel

Field Engineering

Warehousing

Dedicated secure warehousing and storage space for IT equipment

Specialist IT courier

Dedicated couriers for delivery and collection requirements

GoSmart IT Courier

Secure testing and RMA

A secure return merchandise authorisation (RMA) facility

Secure Testing and RMA

24/7 Service Desk

A single point of contact for all customer enquiries

Staging and lab facilities

Dedicated, secure staging and testing facilities

Staging Services

Training facilities

Specially designed training spaces for IT engineers

On-site spares

High priority spare IT parts stored locally on customer site in case of urgent need

Customer feedback

Fantastic service

“Our customer recently had a part fail in their network. This was critical and support had lapsed, so we contacted SCT to find it had the part in stock and arranged to have it despatched to site within three hours – fantastic service!”

Field Services Team Leader
Global IT infrastructure and services provider

A huge thank you

"I just want to say a HUGE thank you for all your help over the last two support calls we’ve made. You have been super-efficient and so extremely helpful, with constant updates and quick information – it has been a real joy to work with you guys. A lot of our other support partners could learn a thing or two from you!"

Network Manager
Global telecoms company