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Mixing OEM with TPM services can enhance your customer experience

“The global information technology market is expected to grow from $7.85 trillion in 2020 to $8.37 trillion in 2021 at a compound annual growth rate (CAGR) of 6.6%. The market is expected to reach $11.86 trillion in 2025 at a CAGR of 9%”

To put this estimate of around $8.5 trillion USD into perspective, the estimated Global GDP is around $85 trillion USD. In round numbers, the IT industry accounts for 10% of global GDP.

But take a step backwards and consider the bigger picture. How much of global GDP depends on the correct and timely function of that IT infrastructure? Finance, manufacturing, travel, farming, construction, all rely on functioning supply chains, which in turn are dependent on a hidden backbone of resilient, available, and serviceable IT equipment.

And to bring this right down to your customer’s business needs their IT equipment to work. Their business depends on it. So how does adding a Third-Party Maintenance (TPM) offering to that of an Original Equipment Manufacturer (OEM), ensure you are providing that enhanced offering to your customer?

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