We know the need to get things right in this world of complexity and change can put great pressure on your organisation. That’s why we’re here, to make your life easier with services specifically designed to achieve your desired business outcomes more effectively.
With 20 years’ experience supporting channel partners across the globe, we understand that every business has different needs. That’s why we take the time to understand yours and design and deliver tailor-made solutions to meet your specific requirements.
If you’re looking for a trusted partner with the expertise and resources to help enhance your service portfolio, expand your geographic reach, reduce your operational overheads, delight your customers, and much more, then we’re here to help.
Support and Maintenance
SCT’s objective is to help its customers achieve greater efficiency, which it does by taking responsibility for the various functions associated with network support services. These include field engineering, warehousing, dedicated couriers, a secure return merchandise authorisation (RMA) facility and a 24/7 service desk.
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Inventory-as-a-Service
Our inventory as a service provides an end-to-end, managed offering for voice and data networking hardware spares. This is a blended service which enables you to combine the benefits of a manufacturer accreditation programme with the flexibility and savings of our advance part replacement service.
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Non-contract Support
Irrespective of whether a contract is in place, SCT has the facilities, capability and systems available to help. We therefore respond to a non-contracted support request in the same professional manner as a contracted call.
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Incident Management
SCT provides a personalised approach to incident management. This is designed to resolve business-critical issues quickly and efficiently through technical guidance and rapid hardware replacement.
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EOSL Support
With SCT, customers are no longer bound by manufacturer end of service life (EOSL). With a significant stock of legacy products and an in-house repair facility, we can ensure continued support for your products until you, rather than the manufacturer, deem them to be obsolete.
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OEM Support
SCT’s wide variety of supported original equipment manufacturers (OEMs) includes leading brands across the voice, data and server/storage sectors. Our products range from the newest technology to legacy EOSL options.
Learn moreSCT is an innovative IT services organisation, which is 100% dedicated to the channel. We specialise in the provision of high-quality IT spares, logistics and comprehensive complementary services designed to help boost your company’s efficiency and profitability, and enable you to excel.
Engineers on-site in four hours or less
We know that when you are up against a deadline, or encountering challenging issues with IT, it is vital that you can rely on your technology partner to provide first-class support, when and where you need it.
600+ international forward stock locations
We operate via 600+ strategic stock locations across the world, providing a truly global reach.
Quality assurance
We are committed to service excellence and quality. Our goal is to maintain a culture of continuous improvement across all aspects of the business, to ensure you always receive the very best service.
For over two decades SCT has specialised in the provision of advanced IT support and maintenance services for channel partners that include value-added resellers, system integrators, managed service providers, IT vendors, Telco's and distributors.
Cisco Infrastructure-as-a-Service
Future-proof services
"We were most impressed with SCT’s ability to fully understand our requirement. It has designed a solution that meets our current need and delivers the innovation and flexibility required to enable growth over the coming years."
Customer feedback
A global leader in consulting, technology services and digital transformation.
Infrastructure-as-a-Service
Going above and beyond
"SCT's continued focus and efforts, means we've consistently hit our target SLA. That's no mean feat considering the many consecutive tasks and staff required to get an engineer and/or part to our customer location… in three and a half hours in many cases. A massive thank you SCT."
Customer feedback
A leading independent technology partner.
Support and Maintenance
Outstanding service
"I just want to say a HUGE thank you for all your help over the last two support calls we’ve made. You have been super-efficient and so extremely helpful, with constant updates and quick information – it has been a real joy to work with you guys. A lot of our other support partners could learn a thing or two from you!"
Customer feedback
A global telecoms company
