Your truly global hardware support partner

Smart Capital Technology (SCT) is an innovative IT Services organisation 100% dedicated to the channel. SCT specialises in the provision of advance IT spares, logistics and complementary services aligned to current partner and economic demands.

Service excellence is integral to SCT’s business functions, helping with its differentiation through clear, concise and measurable operations. This commitment translates into real value for its partners; delivering continuously high levels of service excellence, ultimately helping drive customer loyalty.

SCT’s business drivers include:

  • The development of long-term business relationships through trust and ownership, and by continuously delivering on the needs of its partners
  • Ensuring partners receive real value through enhanced and measurable profitability
  • Incorporating best practice and delivering service excellence across all operations
  • Continuously evaluating, improving and developing its services offering
  • Ensuring all corporate responsibility guidelines are adhered to

What We Do

SCT is a privately held, Channel-only services organisation specialising in network support and the provision of advance spares and logistics (Inventory-as-a-Service) across the globe.

SCT provides guaranteed contracted support to Global outsourcers, System Integrators and VARs who rely on SCT to deliver the correct part and associated engineering service with stringent SLAs.

SCT’s partners have entered into long-term multiyear agreements with SCT, all of which have renewed with some service originating back to SCT’s incorporation in 2002. This demonstrates SCT’s ability to consistently deliver a high-quality, high-performance service within tight SLAs on a year on year basis.

The SCT Mission Statement

"SCT’s vision is to be a long-term, strategic partner-of-choice for the channel; delivering exceptional support services which provide stability, scalability and innovation in the arena of inventory management, optimising its partner's profitability, whilst providing service excellence."

Why SCT?

A partnership with SCT translates into real value returns, including significant, tangible cost benefits and exceptional customer service demonstrated through its impressive proven track record.

What We Do

SCT specialises in the provision of advance IT spares, logistics and complementary services aligned to current partner and economic demands.

Quality Assurance

SCT is committed to service excellence and quality with a particular focus on creating a culture of continuous improvement across all aspects of the business.

Executive Team

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Claire Jones

Director of Service Delivery

Claire has been in the IT industry for over 25 years and joined SCT as Director of Service Delivery, bringing to the business an in-depth experience in all aspects of operational logistics and service delivery. Claire started her career in IT training, working for a large systems integrator in the City of London before moving to Nortel Networks to take a European Business Operations role. After a career change to publishing, she returned to IT to work with a national channel services specialist focusing on strategic service delivery. Claire is now working with the team at SCT to ensure that effective and scalable systems, processes and support services are in place to underpin the rapid growth of the business.

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Sanjay Kara

Director of Strategic Alliances

Sanjay has over 18 years of management experience encompassing multinational and cross-cultural business partnerships. His experience in 3rd party outsourcing, strategic procurement and governance continues to drive and strengthen strategic alliances across SCT's channel business and service partners. Sanjay’s career includes holding key positions across the BT Group spanning almost 10 years, prior to which he spent a further 9 years at Computacenter. His in-depth knowledge and experience in LAN/WAN optimisation, cost transformation, service take-on and global procurement is a great fit with SCT’s management team.

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Darren Hastings

Channel Services Manager

Darren joined SCT with a core objective to drive SCT’s overall sales strategy and global expansion, and is fully committed to its partners and continued successful growth. Darren’s career spans 18 years in the IT services sector including channel services and sales management roles within global distribution and IT channel services. This expertise has proved influential in aligning SCT’s growth and evolution with those of its existing and new partners.

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Kevin Pascoe

Operations Manager

Kevin has been with SCT since its inception and is responsible for looking after the day to day operations of the business. His key focus is on ensuring the logistics behind services are efficient and that customer service level agreements are met. This involves aspects including contract review and procurement, right through to ensuring the right part is available in the right place at the right time! Kevin also engages with customers on a regular basis with service reviews and handles any escalations.

Corporate & Social Responsibility

SCT's Corporate & Social Responsibility (CSR) ideology is an integral part of its business values and ethics. It’s also important to SCT that its suppliers and sub-contractors recognise these values and work with similar principles in mind, irrespective of sector. These include:

  • Legal Conformance: Adherence to the law of the land in which SCT operates.
  • Sustainability: SCT takes into consideration economic, environmental and social issues for all business operations and services offered, including:
    • Economic: SCT considers the potential economic impact of its operations. SCT aims to create attractive and healthy environments in which its employees can live and work.
    • Environmental: SCT recognises the environmental impacts arising from its usual business activities and is committed to reducing these through effective environmental management. SCT publicises its environmental aspect, regulator fines and penalties upon request.  To date, there have not been any regulatory fines or penalties levied.
    • Social: SCT seeks to encourage social inclusion, within local communities, which is developed and operated in an ethical manner. SCT manages its activities in a safe manner in order to protect the health and safety of its employees and contractors. SCT also seeks to develop the skills and experience of its employees and to offer opportunities for advancement.
    • Health and Safety: SCT takes the safety of its employees very seriously and goes to great lengths to meet the most rigorous industry standards; including accreditation from Alcumus SafeContractor. The latest certification can be viewed here.

Click here to view a copy of SCT's Corporate & Social Responsibility guide