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Manufacturer Support

Manufacturer Support

Support from the Original Equipment Manufacturer

Elevating your technology
experience with Smart CT

Smart CT takes pride in delivering OEM Support solutions that optimise your technology maintenance and support. Our commitment extends beyond the conventional, as we partner directly with the original creators of your technology, ensuring unparalleled support and maximising the performance of your equipment.

Support for other products is reviewed on a regular basis and with our existing customers’ business strategies in mind. Can’t see one? Get in touch.

Our supported
vendors

Smart CT collaborates directly with the world’s leading IT manufacturers, placing your technology in the capable hands of seasoned experts. Our dedicated team possesses extensive knowledge across various OEMs, offering a wide range of OEM Support services tailored to your unique business requirements.

Our supported networking vendors include:

Cisco, Cisco Meraki, Extreme Networks, Fortinet, HPE Aruba, Juniper and more

We ensure you can have the appropriate software and hardware support for critical technologies, enabling you to speak with one team of experts who are ready to support your customers.

Key features of our OEM Support

Choosing Smart CT means gaining strategic collaboration directly with leading OEMs. Our close partnerships with manufacturers enable us to provide proactive and insightful support, ensuring your technology remains at the highest performance to run your business. From diagnostics and troubleshooting to system optimisation and upgrades, our OEM Support provides comprehensive solutions. Whether you are integrating the latest solutions or maintaining older systems, we are your destination for support services.

Just some of the
manufacturers we work on

OEM support across
Europe and beyond

At Smart CT, we understand that customers operating across different countries and timezones can be challenging. Smart CT have support its customers in more than 50 countries across the globe with a 24x7x365 service desk ready when you need it most.

Enable a seamless experience across many countries.

Case Studies

Read our latest case studies from global businesses we have helped and gain insight into how our tailored solutions have made a substantial impact on the operations and growth of our customers.
Maintain
Enhance
Sustain
Install
Third Party Maintenance
End of Service Life
Audit
Survey
Staging
Collection
Asset management
Repair
Recycle
Manufacturer support

Technology lifecycle services

Third Party Maintenance

Our reliable third-party maintenance services cover many leading IT manufacturers throughout Europe, with the objective of keeping your customers connected. Our Service Desk Analysts have been rated 9.5 out of 10 by customers for communication and are ready for you 24x7x365.

Technology lifecycle services

End of Service Life

Smart CT have a significant stock holding of legacy products and an in-house repair facility which ensures continued support for these products until the customer, rather than the manufacturer, deems the products to be obsolete. You’ll be able to trust that we have the spare part and highly trained engineer ready when you need them.

Technology lifecycle services

Manufacturer Support

We work with the world’s leading IT manufacturers and offer a full suite of smart IT services, all designed to keep you connected and to boost your company’s efficiency and profitability. Our service desk analysts have been rated 9.5 out of 10 by customers for communication and are ready for you 24x7x365.

Technology lifecycle services

Asset Management

Our comprehensive IT asset management services enable you to keep track of your devices no matter where they are located in the world. Our trusted platform allows you to have direct online access and enables reporting, how you want it.

Technology lifecycle services

GoSmart Collection

We offer secure collection and transportation for any IT equipment, anywhere in the UK. If you are planning an office move or relocating hardware, we can supply the expertise to ensure devices are collected and safely delivered to their new location. Security cleared personnel are available.

Technology lifecycle services

Repair Services

With our highly skilled technicians, we can fix your faulty devices, increasing their life. Our experienced engineers are able to troubleshoot, diagnose and repair products down to circuit board level, so EOSL or out of warranty equipment will not necessarily have to be replaced.

Technology lifecycle services

Recycling & WEEE Disposal

Where devices can’t be repaired, they are stripped of all good working components, which are returned to the repair cycle for future use. Our WEEE disposal service helps curb environmental damage and allows technology to be securely and suitably recycled.

Technology lifecycle services

Audit

Our highly trained engineers will fully examine, analyse, evaluate and record the entire technology environment to ensure your customers are prepared for technology deployments and changes. Our in-house engineers have been rated 9.7 out of 10 for quality of service.

Technology lifecycle services

Survey

Our highly trained engineers will carry out a survey for networking and workplace technology devices in preparation for a successful installation. Our highly trained engineers thoroughly examine the environment, your customers’ requirements, security and more to ensure highly successful technology performance. Our in-house engineers have been rated 9.7 out of 10 for quality of service.

Technology lifecycle services

Staging

Our highly trained engineers will ensure technology is suitably configured and asset tracked ready for a successful deployment. This shall then be handed over to our skilled logistics team who can rapidly dispatch technology to site, ready for installation. Our in-house engineers have been rated 9.7 out of 10 for quality of service.

Technology lifecycle services

Installation

Our highly trained engineers guarantee a smooth and efficient deployment of your networking or workplace technology. Engineers will have the tools ready for on-site installations throughout the UK and Europe when you need them. Utilising software you’ll get an electronic report back once completed. Our in-house engineers have been rated 9.7 out of 10 for quality of service.

Technology lifecycle
services

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