We help businesses succeed by keeping their technology connected
Technology lifecycle services
What sets
Smart CT
apart?
Technology downtime diminishes business performance.
Smart CT minimises disruption by keeping technology connected.
Our world-class customer support, extensive spare parts and highly trained engineers ensure our customers achieve maximum uptime evidenced through consistent SLA achievement of 99%+.
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Technology lifecycle services
Third Party Maintenance
Technology lifecycle services
End of Service Life
Technology lifecycle services
Manufacturer Support
Technology lifecycle services
Asset Management
Technology lifecycle services
GoSmart Collection
Technology lifecycle services
Repair Services
Technology lifecycle services
Recycling & WEEE Disposal
Technology lifecycle services
Audit & Survey
Technology lifecycle services
Staging
Technology lifecycle services
Installation
Technology lifecycle services
Smart Resourcing as a Service
Technology lifecycle
services
Maintain
Third party maintenance
Our reliable third-party maintenance services cover many leading IT manufacturers throughout Europe, with the objective of keeping your customers connected. Our Service Desk Analysts have been rated 9.5 out of 10 by customers for communication and are ready for you 24x7x365.
End of Service Life
Smart CT have a significant stock holding of legacy products and an in-house repair facility which ensures continued support for these products until the customer, rather than the manufacturer, deems the products to be obsolete. You’ll be able to trust that we have the spare part and highly trained engineer ready when you need them.
Manufacturer support
We work with the world’s leading IT manufacturers and offer a full suite of smart IT services, all designed to keep you connected and to boost your company’s efficiency and profitability. Our service desk analysts have been rated 9.5 out of 10 by customers for communication and are ready for you 24x7x365.
Asset management
Our comprehensive IT asset management services enable you to keep track of your devices no matter where they are located in the world. Our trusted platform allows you to have direct online access and enables reporting, how you want it.
Sustain
Collect
We offer secure collection and transportation for any IT equipment, anywhere in the UK. If you are planning an office move or relocating hardware, we can supply the expertise to ensure devices are collected and safely delivered to their new location. Security cleared personnel are available.
Repair
With our highly skilled technicians, we can fix your faulty devices, increasing their life. Our experienced engineers are able to troubleshoot, diagnose and repair products down to circuit board level, so EOSL or out of warranty equipment will not necessarily have to be replaced.
Recycle
Where devices can’t be repaired, they are stripped of all good working components, which are returned to the repair cycle for future use. Our WEEE disposal service helps curb environmental damage and allows technology to be securely and suitably recycled.
Deploy
Audit & Survey
Smart CT provides expert audit and survey services to prepare sites, assess existing estates, and optimise technology. Our skilled engineers deliver consistent, scalable reporting that reduces risk, minimises disruption, and keeps your infrastructure performing at its best.
Staging
Our highly trained engineers will ensure technology is suitably configured and asset tracked ready for a successful deployment. This shall then be handed over to our skilled logistics team who can rapidly dispatch technology to site, ready for installation. Our in-house engineers have been rated 9.7 out of 10 for quality of service.
Install
Our highly trained engineers guarantee a smooth and efficient deployment of your networking or workplace technology. Engineers will have the tools ready for on-site installations throughout the UK and Europe when you need them. Utilising software you’ll get an electronic report back once completed. Our in-house engineers have been rated 9.7 out of 10 for quality of service.
Resource as a Service
Smart Resourcing as a Service provides agile, scalable IT expertise on demand, giving businesses rapid access to pre-vetted professionals. It reduces hiring costs, minimises risk, and ensures seamless integration with internal teams for flexible, efficient project delivery backed by industry best practices.
Just some of the
manufacturers
we work on
Testimonials
Why choose Smart CT?
Frequently Asked Questions vs. Smart CT Onboarding & Engagement?
Smart CT’s purpose is to grow technology services with people you can trust. Our team will be transparent and flexible to ensure your customers get their technology connected, utilising the very best people and digital tools to ensure consistency of service, at scale.
By getting a part and/or engineer to site rapidly. Our service teams work 24×7, track engineer locations, and are used to operating in rapid-response environments, as they know how important it is to keep technology connected. They’ll even help you if you don’t have an end customer’s device under support. We’re invested in our partnership to help you and your customers.
There are more than 20 service level agreements. They typically follow:
- 2-hour
- 3-hour
- 4-hour
- 8-hour
- Next Business Day (NBD)
- Next Day
- 5 Business Day response times
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Flexibility can be offered, including changing the hours and keeping support within business hours only. Smart CT has consistently delivered 99% on time for the past 5 years.
Here’s a list of vendors we service the most.
Networking: Cisco, Cisco Meraki, Fortinet, HPE Aruba, Juniper, Ruckus, Starlink, Ubiquiti.
Server & Storage: Dell, HP, Lenovo.
Workplace Technologies: A range of vendors across audiovisual, retail point of sale (e.g. Diebold Nixdorf, NCR, Toshiba and HP), retail intelligence, and CCTV.
How quickly can a new customer be onboarded?
Anyone can request a quote, and 90% of our quotes can be turned around within 4 working hours. However, so we understand your requirements and make sure we are both the right fit, we recommend booking an appointment with our experienced sales team. After this, customers can be onboarded within 24 hours. Let’s make sure we’re the ideal partner for your business. Meet the Team and contact us.
A Smart CT maintenance quote provides a clear and detailed breakdown of the devices and services covered. This includes key device information such as quantities, serial numbers, part numbers and the site address.
Each quote also outlines the agreed SLA for the devices, along with the contract term. Pricing is presented on a per-unit basis, ensuring full visibility of costs.
Where applicable, the quote will indicate if vendor baseline support is included and will highlight any relevant EOL dates for the equipment.
Our specialist break/fix support team is ready to help if you email us at quotes@smartct.com. The team will typically require the following information:
- Quantity under support
- Manufacturer
- Part number
- End customer name
- Term start and end date
- Site address, including postcode
- Required SLA
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Once you receive the quote and are ready to confirm, please send an email with a purchase order to orders@smartct.com. Don’t worry if details are incomplete at quote stage, we’ll review and follow up if needed. If you’re unsure, our Account Managers are happy to help.
Our specialist project deployment team is ready to help if you email us at engineeringquotes@smartct.com. The team will typically require the following information: details of the work required, number of days on-site, part numbers of devices to be deployed/installed, end customer name, start and end dates, and site address, including postcode.
Contact us for a scoping form to help ensure we’ve captured your full requirements. Once you receive the quote and are ready to confirm, please send an email with a purchase order to orders@smartct.com.
If you don’t have all the details at the quote stage, don’t worry; we’ll provide an indicative quote. However, we may require further details to confirm your order at a later stage to ensure we deliver as promised. If you’re still unsure, contact one of our experienced Account Managers.
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