We help businesses succeed by keeping their technology connected

Technology lifecycle services

What sets
Smart CT apart?

Technology downtime diminishes business performance.

Smart CT minimises disruption by keeping technology connected.

Our world-class customer support, extensive spare parts and highly trained engineers ensure our customers achieve maximum uptime evidenced through consistent SLA achievement of 99%+.

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We are committed to service excellence and quality. Our goal is to maintain a culture of continuous improvement across all aspects of the business, to ensure you always receive the very best service.
Maintain
Enhance
Sustain
Install
Third Party Maintenance
End of Service Life
Audit
Survey
Staging
Collection
Asset management
Repair
Recycle
Manufacturer support

Technology lifecycle services

Third Party Maintenance

Our reliable third-party maintenance services cover many leading IT manufacturers throughout Europe, with the objective of keeping your customers connected. Our Service Desk Analysts have been rated 9.5 out of 10 by customers for communication and are ready for you 24x7x365.

Technology lifecycle services

End of Service Life

Smart CT have a significant stock holding of legacy products and an in-house repair facility which ensures continued support for these products until the customer, rather than the manufacturer, deems the products to be obsolete. You’ll be able to trust that we have the spare part and highly trained engineer ready when you need them.

Technology lifecycle services

Manufacturer Support

We work with the world’s leading IT manufacturers and offer a full suite of smart IT services, all designed to keep you connected and to boost your company’s efficiency and profitability. Our service desk analysts have been rated 9.5 out of 10 by customers for communication and are ready for you 24x7x365.

Technology lifecycle services

Asset Management

Our comprehensive IT asset management services enable you to keep track of your devices no matter where they are located in the world. Our trusted platform allows you to have direct online access and enables reporting, how you want it.

Technology lifecycle services

GoSmart Collection

We offer secure collection and transportation for any IT equipment, anywhere in the UK. If you are planning an office move or relocating hardware, we can supply the expertise to ensure devices are collected and safely delivered to their new location. Security cleared personnel are available.

Technology lifecycle services

Repair Services

With our highly skilled technicians, we can fix your faulty devices, increasing their life. Our experienced engineers are able to troubleshoot, diagnose and repair products down to circuit board level, so EOSL or out of warranty equipment will not necessarily have to be replaced.

Technology lifecycle services

Recycling & WEEE Disposal

Where devices can’t be repaired, they are stripped of all good working components, which are returned to the repair cycle for future use. Our WEEE disposal service helps curb environmental damage and allows technology to be securely and suitably recycled.

Technology lifecycle services

Audit

Our highly trained engineers will fully examine, analyse, evaluate and record the entire technology environment to ensure your customers are prepared for technology deployments and changes. Our in-house engineers have been rated 9.7 out of 10 for quality of service.

Technology lifecycle services

Survey

Our highly trained engineers will carry out a survey for networking and workplace technology devices in preparation for a successful installation. Our highly trained engineers thoroughly examine the environment, your customers’ requirements, security and more to ensure highly successful technology performance. Our in-house engineers have been rated 9.7 out of 10 for quality of service.

Technology lifecycle services

Staging

Our highly trained engineers will ensure technology is suitably configured and asset tracked ready for a successful deployment. This shall then be handed over to our skilled logistics team who can rapidly dispatch technology to site, ready for installation. Our in-house engineers have been rated 9.7 out of 10 for quality of service.

Technology lifecycle services

Installation

Our highly trained engineers guarantee a smooth and efficient deployment of your networking or workplace technology. Engineers will have the tools ready for on-site installations throughout the UK and Europe when you need them. Utilising software you’ll get an electronic report back once completed. Our in-house engineers have been rated 9.7 out of 10 for quality of service.

Technology lifecycle
services

Just some of the
manufacturers we work on

Hewlett Packard Enterprise logo

Testimonials

“We were very impressed with the Smart CT engineer who demonstrated a good understanding of the technology, took photos of everything during the installation and I believe even commented on how he’d feel comfortable performing one of these installations on his own going forwards, which is extremely encouraging.”

IT Outsourcer

“Thank you for your assistance and more importantly patience in getting this in place. We are very much looking forward to further building the relationship with Smart CT.”

Managed Service Provider

“Smart CT were very helpful and were able to get the required device back online through a joint effort with our Help Desk and the client IT team.”

System Integrator

“Thank you all for your help this week, really appreciated having you on site this week, and can see lots of value in the relationship. Thanks for all your support, hopefully lots of more work coming your way as desperate need for good solid technical staff and trusted and competent personnel.”

Managed service provider

“Thank you for your recent support on an urgent request during busy trading hours for our customer, the team were quick to react and went above and beyond with engineering support and additional spare parts to solve the request rapidly. There was a highly positive spirit through the incident across all touch points.”

Director of a Managed Service Provider

“Once again, thank you so much for your help and outstanding efficiency! Really is a pleasure dealing with you, very much appreciated”

Managed Service Provider

Why choose Smart CT?

Engineers
Smart is having a fleet of highly trained engineers who are ready to help you within four hours
Locations
Smart is having over 40 storage and distribution locations available 24x7x365 to keep your customers’ connected within two hours
Parts
Smart is having over 25,000 spare parts, and knowing which one to send out

The latest news from Smart CT

If your call is either outside of Smart CT core business hours (08:00 – 18:00 Mon- Fri) or on a UK Public/Bank Holiday

Then please call us on +44 (0) 808 164 3618 to log or escalate a call.

Main Contact