While it is sometimes impossible to predict when an outage might occur, Smart CT supports clients when the worst happens.
With high-quality IT spares that can be delivered quickly around the globe and a team of experienced engineers ready to be deployed to any location, Smart CT is the perfect, sustainable partner.
In a smart, connected world, businesses need to be able to rely on a smart partner. Just one minute of disconnection can cost an average of £4,000 per minute and can have huge knock-on effects.
Our world-class customer support, extensive spare parts and highly trained engineers ensure our customers achieve maximum uptime evidenced through consistent SLA achievement of 99%+
We connect to your service platforms, meaning when you get a request it can be sent straight to us allowing you to obtain real time updates on how any maintenance request is progressing. Our market leading maintenance services cover Networking Hardware, Server & Storage and Workplace Technologies throughout Europe.
Our third-party maintenance solutions are 100% dedicated for Managed Service Providers (MSPs), IT outsourcers and System Integrators, ensuring you feel confident partnering with us.
We collaborate with leading IT manufacturers to make sure that your technology is in the hands of experts who go beyond routine maintenance. We deliver a range of third-party maintenance services that are not just about fixing issues but optimising, enhancing, and future-proofing your IT infrastructure.
If you want to work with a smart partner who will underpin and support your IT services, trust Smart CT.
We operate transparently and get regular feedback from our customers through three separate surveys; a bi-annual survey, field engineering survey after an engineer has visited a site, and a final survey when a ticket has been closed. A full breakdown of these results are below for you to download.
100% Bi-Annual Survey: How likely are you to recommend Smart CT to a friend or colleague?
99% Field Engineer Survey: How was your overall service?
97% Closed Ticket Survey: How did we do?
Technology lifecycle services
Technology lifecycle services
Technology lifecycle services
Technology lifecycle services
Technology lifecycle services
Technology lifecycle services
Technology lifecycle services
Technology lifecycle services
Technology lifecycle services
Technology lifecycle services
Technology lifecycle services
Our reliable third-party maintenance services cover many leading IT manufacturers throughout Europe, with the objective of keeping your customers connected. Our Service Desk Analysts have been rated 9.5 out of 10 by customers for communication and are ready for you 24x7x365.
Smart CT have a significant stock holding of legacy products and an in-house repair facility which ensures continued support for these products until the customer, rather than the manufacturer, deems the products to be obsolete. You’ll be able to trust that we have the spare part and highly trained engineer ready when you need them.
We work with the world’s leading IT manufacturers and offer a full suite of smart IT services, all designed to keep you connected and to boost your company’s efficiency and profitability. Our service desk analysts have been rated 9.5 out of 10 by customers for communication and are ready for you 24x7x365.
Our comprehensive IT asset management services enable you to keep track of your devices no matter where they are located in the world. Our trusted platform allows you to have direct online access and enables reporting, how you want it.
We offer secure collection and transportation for any IT equipment, anywhere in the UK. If you are planning an office move or relocating hardware, we can supply the expertise to ensure devices are collected and safely delivered to their new location. Security cleared personnel are available.
With our highly skilled technicians, we can fix your faulty devices, increasing their life. Our experienced engineers are able to troubleshoot, diagnose and repair products down to circuit board level, so EOSL or out of warranty equipment will not necessarily have to be replaced.
Where devices can’t be repaired, they are stripped of all good working components, which are returned to the repair cycle for future use. Our WEEE disposal service helps curb environmental damage and allows technology to be securely and suitably recycled.
Our highly trained engineers will fully examine, analyse, evaluate and record the entire technology environment to ensure your customers are prepared for technology deployments and changes. Our in-house engineers have been rated 9.7 out of 10 for quality of service.
Our highly trained engineers will carry out a survey for networking and workplace technology devices in preparation for a successful installation. Our highly trained engineers thoroughly examine the environment, your customers’ requirements, security and more to ensure highly successful technology performance. Our in-house engineers have been rated 9.7 out of 10 for quality of service.
Our highly trained engineers will ensure technology is suitably configured and asset tracked ready for a successful deployment. This shall then be handed over to our skilled logistics team who can rapidly dispatch technology to site, ready for installation. Our in-house engineers have been rated 9.7 out of 10 for quality of service.
Our highly trained engineers guarantee a smooth and efficient deployment of your networking or workplace technology. Engineers will have the tools ready for on-site installations throughout the UK and Europe when you need them. Utilising software you’ll get an electronic report back once completed. Our in-house engineers have been rated 9.7 out of 10 for quality of service.
Contact Smart CT today to get started
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For assistance, please call us on: +44 (0) 118 960 2520