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Third Party Maintenance

Third Party Maintenance

Smart is knowing who to trust, throughout your entire technology lifecycle

The smart solution
for third-party maintenance

While it is sometimes impossible to predict when an outage might occur, Smart CT supports clients when the worst happens.

With high-quality IT spares that can be delivered quickly around the globe and a team of experienced engineers ready to be deployed to any location, Smart CT is the perfect, sustainable partner.

Why rely on Smart CT for
third-party maintenance?

In a smart, connected world, businesses need to be able to rely on a smart partner. Just one minute of disconnection can cost an average of £4,000 per minute and can have huge knock-on effects.

Our world-class customer support, extensive spare parts and highly trained engineers ensure our customers achieve maximum uptime evidenced through consistent SLA achievement of 99%+

We connect to your service platforms, meaning when you get a request it can be sent straight to us allowing you to obtain real time updates on how any maintenance request is progressing. Our market leading maintenance services cover Networking Hardware, Server & Storage and Workplace Technologies throughout Europe.

Third-party maintenance dedicated to the IT Channel

Our third-party maintenance solutions are 100% dedicated for Managed Service Providers (MSPs), IT outsourcers and System Integrators, ensuring you feel confident partnering with us.

We collaborate with leading IT manufacturers to make sure that your technology is in the hands of experts who go beyond routine maintenance. We deliver a range of third-party maintenance services that are not just about fixing issues but optimising, enhancing, and future-proofing your IT infrastructure.

Just some of the
manufacturers we work on

Hewlett Packard Enterprise logo

Customer
satisfaction

If you want to work with a smart partner who will underpin and support your IT services, trust Smart CT.

We operate transparently and get regular feedback from our customers through three separate surveys; a bi-annual survey, field engineering survey after an engineer has visited a site, and a final survey when a ticket has been closed. A full breakdown of these results are below for you to download.

100% Bi-Annual Survey: How likely are you to recommend Smart CT to a friend or colleague?

99% Field Engineer Survey: How was your overall service?

97% Closed Ticket Survey: How did we do?

Download our
pricing guide

Download our free pricing guide for a comprehensive look at our IT audits, installations, and lifecycle services, including deployment, maintenance, and sustainability. From Wi-Fi surveys to engineer callouts, get all the details you need to plan your next project with Smart CT. Download now for immediate access.

Case Studies

Read our latest case studies from global businesses we have helped and gain insight into how our tailored solutions have made a substantial impact on the operations and growth of our customers.
Maintain
Enhance
Sustain
Install
Third Party Maintenance
End of Service Life
Audit
Survey
Staging
Collection
Asset management
Repair
Recycle
Manufacturer support

Technology lifecycle services

Third Party Maintenance

Our reliable third-party maintenance services cover many leading IT manufacturers throughout Europe, with the objective of keeping your customers connected. Our Service Desk Analysts have been rated 9.5 out of 10 by customers for communication and are ready for you 24x7x365.

Technology lifecycle services

End of Service Life

Smart CT have a significant stock holding of legacy products and an in-house repair facility which ensures continued support for these products until the customer, rather than the manufacturer, deems the products to be obsolete. You’ll be able to trust that we have the spare part and highly trained engineer ready when you need them.

Technology lifecycle services

Manufacturer Support

We work with the world’s leading IT manufacturers and offer a full suite of smart IT services, all designed to keep you connected and to boost your company’s efficiency and profitability. Our service desk analysts have been rated 9.5 out of 10 by customers for communication and are ready for you 24x7x365.

Technology lifecycle services

Asset Management

Our comprehensive IT asset management services enable you to keep track of your devices no matter where they are located in the world. Our trusted platform allows you to have direct online access and enables reporting, how you want it.

Technology lifecycle services

GoSmart Collection

We offer secure collection and transportation for any IT equipment, anywhere in the UK. If you are planning an office move or relocating hardware, we can supply the expertise to ensure devices are collected and safely delivered to their new location. Security cleared personnel are available.

Technology lifecycle services

Repair Services

With our highly skilled technicians, we can fix your faulty devices, increasing their life. Our experienced engineers are able to troubleshoot, diagnose and repair products down to circuit board level, so EOSL or out of warranty equipment will not necessarily have to be replaced.

Technology lifecycle services

Recycling & WEEE Disposal

Where devices can’t be repaired, they are stripped of all good working components, which are returned to the repair cycle for future use. Our WEEE disposal service helps curb environmental damage and allows technology to be securely and suitably recycled.

Technology lifecycle services

Audit

Our highly trained engineers will fully examine, analyse, evaluate and record the entire technology environment to ensure your customers are prepared for technology deployments and changes. Our in-house engineers have been rated 9.7 out of 10 for quality of service.

Technology lifecycle services

Survey

Our highly trained engineers will carry out a survey for networking and workplace technology devices in preparation for a successful installation. Our highly trained engineers thoroughly examine the environment, your customers’ requirements, security and more to ensure highly successful technology performance. Our in-house engineers have been rated 9.7 out of 10 for quality of service.

Technology lifecycle services

Staging

Our highly trained engineers will ensure technology is suitably configured and asset tracked ready for a successful deployment. This shall then be handed over to our skilled logistics team who can rapidly dispatch technology to site, ready for installation. Our in-house engineers have been rated 9.7 out of 10 for quality of service.

Technology lifecycle services

Installation

Our highly trained engineers guarantee a smooth and efficient deployment of your networking or workplace technology. Engineers will have the tools ready for on-site installations throughout the UK and Europe when you need them. Utilising software you’ll get an electronic report back once completed. Our in-house engineers have been rated 9.7 out of 10 for quality of service.

Technology lifecycle
services

If your call is either outside of Smart CT core business hours (08:00 – 18:00 Mon- Fri) or on a UK Public/Bank Holiday

Then please call us on +44 (0) 808 164 3618 to log or escalate a call.

Download our pricing guide

Download our free pricing guide for a comprehensive look at our IT audits, installations, and other key services.

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