//
//
Workplace Technologies

Workplace Technologies

Smart is knowing who to trust, throughout your entire technology lifecycle

Comprehensive workplace technologies support

While it is sometimes impossible to predict when an outage might occur, Smart CT supports clients when the worst happens.

With a 24/7 service desk, high-quality IT spares that can be delivered quickly around the globe and a team of experienced engineers ready to be deployed to any location, Smart CT is the perfect, sustainable partner.

Our Workplace Technology service enables your business to manage a multi-vendor environment through one support team. We offer tailored solutions to meet your specific workplace technologies. From printers and scanners, headsets and phones, to laptops and tablets, we provide high-quality hardware from many leading manufacturers to ensure we help you keep your technology connected.

We’ll ensure those devices are delivered with the appropriate imaging set for your customers. 

Why our workplace technologies service
will work for you

Our Workplace Technology support comes packed with features designed to keep your technology connected. With our offerings, you can expect:

  • Access to hardware support
  • Seamless integration with existing IT systems for hassle-free maintenance, making us an extension of your internal support teams
  • The ability to have real time updates and reports of active and previous maintenance services supported and consumed
  • The opportunity to outsource services which are currently being managed in house, or by your customers, allowing you to focus on enhancing customer experiences. This includes; spare parts or engineers
  • Enables you to provide coverage in geographies, or across multiple geographies which are often challenging to service
  • The ability to white label our services to your customers

 

At a time when technology outages can cost a business £4,000 per minute, people deserve reassurance that their IT service is maintained by a smart provider.

Committed to delivering

We know that when you have problems with your IT you need someone to fix the issue quickly, that’s why we’ll send a highly experienced engineer within four hours or a spare part within two hours, throughout Europe. If you want to work with a smart partner who will underpin and support your IT services, trust Smart CT. Working with Smart CT will help you:

  • Increase the reliability and performance of yours and your customers’ technology infrastructure, leading to enhanced productivity and operational efficiency
  • Achieve maximum profitability, through our cost effective solutions which operate at scale
  • Have access to the Smart CT team, a group of knowledgeable experts 24/7/365 who are dedicated to providing ongoing support and maintenance

Just some of the
manufacturers we work on

Device fulfilment, services
and recovery

We’ll make sure you have the equipment you need, where you need it, and when you need it. We’ll provide you with the latest hardware, configured to your specific requirements, alongside real-time stock reporting and alerts. We have many device services including swap, data wiping, reverse services and desk-to-desk support. 

Your devices will be delivered ready-to-use, and your device management will be taken care of. 

We also offer a sustainable, secure way to retire or repurpose any device, ensuring data erasure has been done to securely preserve your intellectual property.

Case Studies

Read our latest case studies from global businesses we have helped and gain insight into how our tailored solutions have made a substantial impact on the operations and growth of our customers.
Maintain
Enhance
Sustain
Install
Third Party Maintenance
End of Service Life
Audit
Survey
Staging
Collection
Asset management
Repair
Recycle
Manufacturer support

Technology lifecycle services

Third Party Maintenance

Our reliable third-party maintenance services cover many leading IT manufacturers throughout Europe, with the objective of keeping your customers connected. Our Service Desk Analysts have been rated 9.5 out of 10 by customers for communication and are ready for you 24x7x365.

Technology lifecycle services

End of Service Life

Smart CT have a significant stock holding of legacy products and an in-house repair facility which ensures continued support for these products until the customer, rather than the manufacturer, deems the products to be obsolete. You’ll be able to trust that we have the spare part and highly trained engineer ready when you need them.

Technology lifecycle services

Manufacturer Support

We work with the world’s leading IT manufacturers and offer a full suite of smart IT services, all designed to keep you connected and to boost your company’s efficiency and profitability. Our service desk analysts have been rated 9.5 out of 10 by customers for communication and are ready for you 24x7x365.

Technology lifecycle services

Asset Management

Our comprehensive IT asset management services enable you to keep track of your devices no matter where they are located in the world. Our trusted platform allows you to have direct online access and enables reporting, how you want it.

Technology lifecycle services

GoSmart Collection

We offer secure collection and transportation for any IT equipment, anywhere in the UK. If you are planning an office move or relocating hardware, we can supply the expertise to ensure devices are collected and safely delivered to their new location. Security cleared personnel are available.

Technology lifecycle services

Repair Services

With our highly skilled technicians, we can fix your faulty devices, increasing their life. Our experienced engineers are able to troubleshoot, diagnose and repair products down to circuit board level, so EOSL or out of warranty equipment will not necessarily have to be replaced.

Technology lifecycle services

Recycling & WEEE Disposal

Where devices can’t be repaired, they are stripped of all good working components, which are returned to the repair cycle for future use. Our WEEE disposal service helps curb environmental damage and allows technology to be securely and suitably recycled.

Technology lifecycle services

Audit

Our highly trained engineers will fully examine, analyse, evaluate and record the entire technology environment to ensure your customers are prepared for technology deployments and changes. Our in-house engineers have been rated 9.7 out of 10 for quality of service.

Technology lifecycle services

Survey

Our highly trained engineers will carry out a survey for networking and workplace technology devices in preparation for a successful installation. Our highly trained engineers thoroughly examine the environment, your customers’ requirements, security and more to ensure highly successful technology performance. Our in-house engineers have been rated 9.7 out of 10 for quality of service.

Technology lifecycle services

Staging

Our highly trained engineers will ensure technology is suitably configured and asset tracked ready for a successful deployment. This shall then be handed over to our skilled logistics team who can rapidly dispatch technology to site, ready for installation. Our in-house engineers have been rated 9.7 out of 10 for quality of service.

Technology lifecycle services

Installation

Our highly trained engineers guarantee a smooth and efficient deployment of your networking or workplace technology. Engineers will have the tools ready for on-site installations throughout the UK and Europe when you need them. Utilising software you’ll get an electronic report back once completed. Our in-house engineers have been rated 9.7 out of 10 for quality of service.

Technology lifecycle
services

Heading

Description

Main Contact