Emergency enquiry support
SCT understands the dynamics of real-life operational issues; delivering a service which encompasses these is essential to SCT’s success. Approximately 30% of all calls received by SCT’s Service Desk are for emergency, non-contracted requests. SCT believes that irrespective of whether a contract is in place, it has the facilities, capability and the right business ethics to help. As such, SCT will proactively work to help restore service outages and minimise any business impact as emergencies arise.
Due to SCT’s extensive nationwide stock holdings, robust systems and flexibility, a non-contracted support request is responded to in the same professional manner as a contracted call. SCT consistently exceeds customer expectations and achieves the SLA agreed at the time of the emergency request.
In the event of an emergency, please call SCT’s Service Desk on 0118 960 2525.