Approximately 20% of all calls received by our Service Desk are for emergency, non-contracted requests, but irrespective of whether a contract is in place, we have the facilities, capability and willingness to help. As such, you can rely on SCT to work hard to restore service outages and minimise any business impact as emergencies arise.
With our network of skilled engineers, extensive stock holdings, robust systems and flexibility, we always respond to a non-contracted support request in the same professional manner as a contracted call. SCT consistently exceeds customer expectations and achieves the service-level agreement (SLA) agreed at the time of the emergency request.
“Our customer recently had a part fail in their network. This was critical and support had lapsed, so we contacted SCT to find it had the part in stock and arranged to have it despatched to site within three hours – fantastic service!”
Field Services Team Leader
Global IT infrastructure and services provider
A huge thank you
"I just want to say a HUGE thank you for all your help over the last two support calls we’ve made. You have been super-efficient and so extremely helpful, with constant updates and quick information - it has been a real joy to work with you guys. A lot of our other support partners could learn a thing or two from you!"
Global telecoms company