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Outsource spare parts to enhance service levels

Nothing is constant, and that certainly applies to the recent economic climate in Europe. When your customers need a part to swap out for a failed part they need it rapidly to keep their business connected. When you need an engineer to connect your customers technology, you need an engineer locally, trained and ready to go. Being ready for this results in holding parts in many locations, and many engineers ready to go.

Businesses doing this themselves often find risk to service level adherence, parts out of reach or not available and, engineers with low utilisation.

At Smart CT we provide a service so good, partners never leave and we are ready to acquire your spare parts and transfer engineers, OR, take this problem away from you enabling you to delight your customers through service level performance whilst seeking to maximise your profitability.

Outsource spare parts to enhance service levels


Shifting from performing maintenance in house to outsourcing needs to be planned so all departments are re-assured of the change. SCT are here to help with its outstanding service level performance for 20 years, operating across over 50 countries globally with a customer satisfaction rating of 9.8 out of 10 customer (1,000+ responses). SCT can drive enhanced customers satisfaction, improved service levels and financial performance to protect your brand and offer a simple operating process for urgent parts and engineers to site across Networking, Server & Storage and Workplace technologies.


Customer satisfaction

Smart is having 25,000 certified spare parts, and knowing which one to send out and having a fleet of trained engineers. SCT hold an impressive record of 99% on time delivery over the last 3 years, consistently which is why our customers are delighted.

Financial performance

SCT perform this for 1,000’s of end customers on behalf of IT businesses. This enables SCT to offer you a lower cost to operate. If you’re struggling to identify your existing cost to operate, try out our business case model to help you validate the case to outsource.

SLA Achievement

Smart is having 95% SLA and then hitting 99%. Using digital technologies to put the right resource, in the right place, at the right time is a critical part of your customers getting the support when they need it. SCT offer 2 hour, 4 hour and Next Business Day responses throughout Europe 24 x 7 x 365.

Enhanced process

When a ticket arrives from your customer to get an engineer and spare part to their site, you want to be sure you be ready at this critical moment. SCT offer 24x7x365 Service Desk and with an option to integrate our ticketing system you can be assured we’re ready and part of your team.

Protect your Brand

Skilled engineers and certified spare parts. You can be assured of a high-quality service to protect your brand. If you’re a provider who manage technology services on behalf of your customers, our service can be white labelled giving you the appropriate confidential service.

"I have experienced great service from Smart CT, very friendly and very helpful throughout all my interactions with their team"

Download our FREE spares calculator

Outsourcing Spares Calculator

Not sure how much you are spending on spares? We have a free excel calculator that will help you understand the true cost of managing your spares and people yourself. Including how much you are spending on parts, storage, logistics, people costs and overheads.

Download the free spares calculator and find out how much you are really spending.

Why outsource your spares to Smart CT?

Focus on supporting your customers

Your employees can spend their time supporting and growing your customer base.

Get the technology you need, when you need it

Outsourcing your IT hardware requirements means you can get the technology you need, where and when you need it.

Get the skills you need, when you need them

Outsourcing gives you access to a much wider range of skills and knowledge, and far higher levels of resource.

Lowering your costs improves your profitability

Not having the expense of recruiting, training, and managing an in-house IT hardware team, can lower costs significantly.

Improved security and compliance

A good outsourcer can not only supply you with the right hardware to minimise cyber-risk, but ensure your systems are kept up to date.