How to raise a ticket

1. Click the ‘Raise a Case’ link which is located in the banner at the top of your screen

2. You will then be presented with 4 options to pick from

3. Engineer to site – Request an engineer visit to your site

1. Parts and engineer – Create a case for parts and engineer to a specific site
2. Parts to site – Create a case for parts only delivered to a specific site
3. Technical support – Request remote support without parts or visit

4. Click on one of these options to raise a ticket