It is extremely important that the service we provide to our customers is of the highest quality. To support this we send three separate surveys; a bi-annual survey, field engineering survey after an engineer has visited a site, and a final survey when a ticket has been closed. A full breakdown of these results are below for you to download.
Download Survey Breakdown
One of our Shared Values is continuous improvement, and your feedback matters. Capturing information through our customer satisfaction surveys, plays a pivotal role in the ongoing improvement of Smart CT and the services we provide. The insights we receive from these surveys are read and considered to help us refine our approach for you and your customers.