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Dell European Services Partner

Dell European Services Partner

Expert engineering and end-to-end support to keep your Dell technologies performing

The smart solution for
Dell users

Businesses across Europe trust Smart CT to deliver complete lifecycle services that support the deployment, maintenance, and sustainability of Dell technologies. From new infrastructure rollouts to the ongoing operation of existing environments, Smart CT provides 24×7 responsiveness, consistent performance, and seamless scalability across Dell’s extensive product portfolio. Our teams ensure your business stays connected at every stage of its technology journey.

Why choose Smart CT?

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Deployment
With a 9.8 out of 10 rating for service over 5,000+ responses you can trust Smart CT to have highly skilled engineers ready when you need them.
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Maintenance
Our world class customer support, extensive spare parts and highly trained engineers ensure our customers achieve maximum uptime evidenced through consistent service level achievement of 99%+
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Sustainability
We can help you extend the life of your technology and dispose of unused technology sustainably. That’s why we’re an award winning business for ESG!

Share a scope of your work

Have you recently purchased new devices and need a reliable partner to implement the technology? Share your project scope with us, and our experts will provide a tailored review and quote to meet your needs.

Maintain
Deploy
Sustain
Resource as a Service
Third Party Maintenance
End of Service Life
Audit & Survey
Staging
Install
Collection
Asset management
Repair
Recycle
Manufacturer support

Technology lifecycle services

Third Party Maintenance

Our reliable third-party maintenance services cover many leading IT manufacturers throughout Europe, with the objective of keeping your customers connected. Our Service Desk Analysts have been rated 9.5 out of 10 by customers for communication and are ready for you 24x7x365.

Technology lifecycle services

End of Service Life

Smart CT have a significant stock holding of legacy products and an in-house repair facility which ensures continued support for these products until the customer, rather than the manufacturer, deems the products to be obsolete. You’ll be able to trust that we have the spare part and highly trained engineer ready when you need them.

Technology lifecycle services

Manufacturer Support

We work with the world’s leading IT manufacturers and offer a full suite of smart IT services, all designed to keep you connected and to boost your company’s efficiency and profitability. Our service desk analysts have been rated 9.5 out of 10 by customers for communication and are ready for you 24x7x365.

Technology lifecycle services

Asset Management

Our comprehensive IT asset management services enable you to keep track of your devices no matter where they are located in the world. Our trusted platform allows you to have direct online access and enables reporting, how you want it.

Technology lifecycle services

GoSmart Collection

We offer secure collection and transportation for any IT equipment, anywhere in the UK. If you are planning an office move or relocating hardware, we can supply the expertise to ensure devices are collected and safely delivered to their new location. Security cleared personnel are available.

Technology lifecycle services

Repair Services

With our highly skilled technicians, we can fix your faulty devices, increasing their life. Our experienced engineers are able to troubleshoot, diagnose and repair products down to circuit board level, so EOSL or out of warranty equipment will not necessarily have to be replaced.

Technology lifecycle services

Recycling & WEEE Disposal

Where devices can’t be repaired, they are stripped of all good working components, which are returned to the repair cycle for future use. Our WEEE disposal service helps curb environmental damage and allows technology to be securely and suitably recycled.

Technology lifecycle services

Audit & Survey

Smart CT provides expert audit and survey services to prepare sites, assess existing estates, and optimise technology. Our skilled engineers deliver consistent, scalable reporting that reduces risk, minimises disruption, and keeps your infrastructure performing at its best.

Technology lifecycle services

Staging

Our highly trained engineers will ensure technology is suitably configured and asset tracked ready for a successful deployment. This shall then be handed over to our skilled logistics team who can rapidly dispatch technology to site, ready for installation. Our in-house engineers have been rated 9.7 out of 10 for quality of service.

Technology lifecycle services

Installation

Our highly trained engineers guarantee a smooth and efficient deployment of your networking or workplace technology. Engineers will have the tools ready for on-site installations throughout the UK and Europe when you need them. Utilising software you’ll get an electronic report back once completed. Our in-house engineers have been rated 9.7 out of 10 for quality of service.

Technology lifecycle services

Smart Resourcing as a Service

Smart Resourcing as a Service provides agile, scalable IT expertise on demand, giving businesses rapid access to pre-vetted professionals. It reduces hiring costs, minimises risk, and ensures seamless integration with internal teams for flexible, efficient project delivery backed by industry best practices.

Technology lifecycle
services

Our Deploy services

When businesses need expert engineers on-site, they turn to Smart CT. Our Dell-trained field engineering teams operate throughout the UK and Europe, ensuring smooth and efficient deployment projects:

  • Thorough audits to assess your current environment and prepare for Dell installations.
  • Detailed surveys to confirm optimal hardware placement and site readiness.
  • Secure staging to configure, test, and track Dell equipment before rollout.
  • Professional installations completed across
  • Europe, supported by comprehensive reporting and documentation.

Our Maintainservices

Smart CT provides responsive Dell maintenance services built to minimise downtime and maintain stable operation. Customers benefit from reliable SLAs and support designed around business continuity:

  • 2-hour, 4-hour and Next Business Day engineer or part-to-site response across Europe for swift issue resolution.
  • In-life support for current Dell technologies to safeguard performance and security.
  • Legacy and EOSL maintenance options to extend the operational life of older Dell hardware with ongoing parts and engineering availability.
  • With SLA performance consistently exceeding 99%, Smart CT ensures your Dell estate stays running when it matters most.

Our Sustainservices

Sustainability is central to Smart CT’s approach. We help reduce environmental impact by extending the lifecycle of Dell equipment and ensuring that all retired technology is processed responsibly:

  • GoSmart Collection services for office moves, hardware recovery, and decommissioning projects.
  • WEEE-compliant recycling to dispose of Dell equipment securely and sustainably.
    Component-level repairs to diagnose and restore
  • Dell hardware, maximising return on investment.
  • EOSL maintenance services to support Dell devices beyond standard manufacturer timelines, ensuring continued stability and security.

Case Studies

Read our latest case studies from global businesses we have helped and gain insight into how our tailored solutions have made a substantial impact on the operations and growth of our customers.

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