Support and maintenance 100% dedicated to the channel

SCT specialises in the provision of advance IT spares, logistics and complementary services that align to current partner and economic demands. With over two decades in the industry, SCT has become an established service provider delivering support services to its channel partners, with its typical target market including large Tier 1 industry-leading manufacturers, as well as Tier 2 resellers.

Service excellence is integral to SCT’s business functions, helping with its differentiation through clear, concise and measurable operations. This commitment translates into real value for its partners; delivering continuously high levels of service excellence ultimately helps to drive customer loyalty.  SCT takes full ownership for all the various functions associated with advance part replacement services enabling its customers to remain 100% focused on its business at all times.

SCT’s objective is to assist its customers to achieve greater efficiencies and performance gains above and beyond existing operations. This is delivered through taking full ownership and responsibility for the various functions associated with network support services.

These include:

  • OEM certified spares, 2hr + 4hr SLAs
  • Engineering including SC resource
  • Warehousing
  • Dedicated couriers
  • On-site spares
  • Secure RMA facility
  • 24x7 Service Desk