Raising a ‘Parts to site’ ticket

Raising a ‘Parts to site’ ticket

To raise an ‘Parts and engineer’ ticket click the ‘Parts to site’’ link which is located in the banner at the top of your screen. From here select the ‘Parts to site’ link.

KEVIN – Please provide a description of what this is typically used for

When filling in the form there are some mandatory fields you will need to fill in. These are all marked with a red asterisk. You will also see the required information on the right hand side under the ‘Submit’ button.


What each sections means

Asset: Select the asset that you would like an engineer to come and look at. This is a drop down box where you can select the asset

Account: Select which account you are requesting this for. This is a drop down where you can select the account.

Primary contact for case updates: Choose which contact you would like to be be the primary contact for this ticket.

Parts number required: KEVIN

Customer reference: KEVIN

Title: Include a small description of the fault

Full description: Include a full description of the fault, as well as including any other comments you’d like to make. The more information we have here the better.

Request visit date: Choose what date you would like an engineer to come visit you.

Contact name: Add the name of someone who the engineer will see on the day

Contact number: Add in the same person’s phone number in case we need to contact them for whatever reason.

If your call is either outside of Smart CT core business hours (08:00 – 18:00 Mon- Fri) or on a UK Public/Bank Holiday

Then please call us on +44 (0) 808 164 3618 to log or escalate a call.

Main Contact