Reading-based IT lifecycle services expert Smart CT has launched a new service that takes advantage of its network of engineers throughout the UK and Ireland.
Smart CT provides parts and engineers to maintain, install, replace and repair business-critical IT infrastructure on behalf of IT suppliers.
Its new Smart Workforce service is aimed at managed service providers or IT resellers whose clients have large numbers of sites and don’t want to commit staff to time consuming tasks that could be better handled by Smart CT’s own engineers.
Smart Workforce allows clients to buy entitlements to call upon the services of skilled and experienced engineers whenever they are needed without having to invest in their own.
Andy Morgan, chief executive of Smart CT, said: “Clients who roll out networking or workplace technology improvements across all of their sites might have highly skilled professional service architects and consultants who will have scoped out and designed the new technologies but they don’t want to commit them to deploy the technology.”
“Or, they might have a dedicated team working on a roll out for a set period of time, but what happens after that when sites close or new ones open up? That resource is no longer there and with large companies with many sites there are these smaller jobs coming in every day.”
He added: “We have a skilled network of 40 engineers across the UK and Ireland. With Smart Workforce our clients can purchase a number of entitlements over a year and then utilise them giving them access to extended geographies and increase the efficiency of their internal staff.”
“The benefit to the customer is cost efficiency, because rather than hiring one engineer in the north and one in the south, you get access to someone within 5 to 10 business days.”
The service is being piloted with a selection of customers and one has signed up to a long-term arrangement immediately.