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New career opportunity: Contracts Coordinator

New career opportunity: Contracts Coordinator

This is an exciting opportunity to join one of the UK’s leading providers of Global IT support services.

SCT is looking for an experienced Contracts Coordinator to help manage the day-to-day requirements of its customers.

The role of the Contracts Administrator is key in ensuring customer requirements are handled quickly and effectively to avoid any loss of service and maintain the infrastructure that underpins the customer’s business strategy.

You will be responsible for achieving excellent customer satisfaction by delivering quotes and contracts for services provided by SCT and will undertake the following key tasks:

  • Handle all pricing requests, ensuring they are accurately converted to quotes and returned to the customer in a timely manner
  • Ensure all contract amendments are processed as quickly as possible and all billing is correct and up to date;
  • Processing special pricing requests as required;
  • Setting up and maintaining customer records;
  • Qualifying all pricing requests and following up on outstanding quotes;
  • Uploading all new and revised contracts to ICCM to ensure the system is up to date with current information;
  • Preparing contract documentation and pricing reviews for management;
  • Day to day management of aspects of specific customer contracts, to include delivery and collection requirements, liaising with couriers where necessary;
  • Asset management status updates in Service Now;
  • Contacting customers regarding ticket updates and deliveries;
  • Reporting for specific customer contracts;

For more information about this vacancy, or to submit your interest in the role, please send an email to careers@smartct.com marked for the attention of Sarah Murphy.

 

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