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Manufacturer

Manufacturer

Enable your partners to offer services at scale.

The smart solution
for manufacturers

Manufacturers trust Smart CT to provide technology lifecycle services to support the deployment of technology, 24 x7 maintenance and sustainability to support their partners, at scale. Services cover product portfolio’s in networking, server & storage and workplace technologies throughout Europe.

Why choose Smart CT?

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Deployment
With a 9.8 out of 10 rating for service over 5,000+ responses, you can trust Smart CT to have highly skilled engineers ready when customers deploy their technology.
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Maintenance
Our world-class customer support, extensive spare parts and highly trained engineers ensure our customers achieve maximum uptime evidenced through consistent SLA achievement of 99%+. Get lifetime engagement to maximise your partners relationships.
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Sustainability
Help your customers extend the life of their technology estate and dispose of un-used technology sustainably.

Just some of the
manufacturers we work on

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Maintain
Enhance
Sustain
Install
Third Party Maintenance
End of Service Life
Audit
Survey
Staging
Collection
Asset management
Repair
Recycle
Manufacturer support

Technology lifecycle services

Third Party Maintenance

Our reliable third-party maintenance services cover many leading IT manufacturers throughout Europe, with the objective of keeping your customers connected. Our Service Desk Analysts have been rated 9.5 out of 10 by customers for communication and are ready for you 24x7x365.

Technology lifecycle services

End of Service Life

Smart CT have a significant stock holding of legacy products and an in-house repair facility which ensures continued support for these products until the customer, rather than the manufacturer, deems the products to be obsolete. You’ll be able to trust that we have the spare part and highly trained engineer ready when you need them.

Technology lifecycle services

Manufacturer Support

We work with the world’s leading IT manufacturers and offer a full suite of smart IT services, all designed to keep you connected and to boost your company’s efficiency and profitability. Our service desk analysts have been rated 9.5 out of 10 by customers for communication and are ready for you 24x7x365.

Technology lifecycle services

Asset Management

Our comprehensive IT asset management services enable you to keep track of your devices no matter where they are located in the world. Our trusted platform allows you to have direct online access and enables reporting, how you want it.

Technology lifecycle services

GoSmart Collection

We offer secure collection and transportation for any IT equipment, anywhere in the UK. If you are planning an office move or relocating hardware, we can supply the expertise to ensure devices are collected and safely delivered to their new location. Security cleared personnel are available.

Technology lifecycle services

Repair Services

With our highly skilled technicians, we can fix your faulty devices, increasing their life. Our experienced engineers are able to troubleshoot, diagnose and repair products down to circuit board level, so EOSL or out of warranty equipment will not necessarily have to be replaced.

Technology lifecycle services

Recycling & WEEE Disposal

Where devices can’t be repaired, they are stripped of all good working components, which are returned to the repair cycle for future use. Our WEEE disposal service helps curb environmental damage and allows technology to be securely and suitably recycled.

Technology lifecycle services

Audit

Our highly trained engineers will fully examine, analyse, evaluate and record the entire technology environment to ensure your customers are prepared for technology deployments and changes. Our in-house engineers have been rated 9.7 out of 10 for quality of service.

Technology lifecycle services

Survey

Our highly trained engineers will carry out a survey for networking and workplace technology devices in preparation for a successful installation. Our highly trained engineers thoroughly examine the environment, your customers’ requirements, security and more to ensure highly successful technology performance. Our in-house engineers have been rated 9.7 out of 10 for quality of service.

Technology lifecycle services

Staging

Our highly trained engineers will ensure technology is suitably configured and asset tracked ready for a successful deployment. This shall then be handed over to our skilled logistics team who can rapidly dispatch technology to site, ready for installation. Our in-house engineers have been rated 9.7 out of 10 for quality of service.

Technology lifecycle services

Installation

Our highly trained engineers guarantee a smooth and efficient deployment of your networking or workplace technology. Engineers will have the tools ready for on-site installations throughout the UK and Europe when you need them. Utilising software you’ll get an electronic report back once completed. Our in-house engineers have been rated 9.7 out of 10 for quality of service.

Technology lifecycle
services

Our Maintain
services

Manufacturers trust Smart CT to provide multi-vendor maintenance services across; Networking, Server & Storage and Workplace technologies. Our world-class customer support, extensive spare parts and highly trained engineers ensure our customers achieve maximum uptime evidenced through consistent SLA achievement of 99%+. While it is sometimes impossible to predict when an outage might occur, Smart CT supports clients when the worst happens:

  • In-life maintenance for new or existing devices within a customers estate providing 2 hour, 4 hour and Next Business Day part and engineer to site.
  • End of Service Life maintenance for existing devices within a customers estate providing 2 hour, 4 hour and Next Business Day part and engineer to site.
  • Manufacturer support to ensure the latest technologies have the appropriate software support.
  • Asset Management reporting to keep track of where devices are located.

Our Sustain
services

Manufacturers have found new ways of generating revenues & building customer partnerships with Smart CT’s sustain services. At Smart CT, we care about the environment and want it protected for future generations. The significant carbon emissions created when manufacturing technology hardware means we need to do more once technology has been deployed.

Smart CT offer Collection, Recycling, Repair and EOSL Maintenance services for technology hardware increasing the opportunity to upsell services with ease:

  • GoSmart Collection service, for when you are planning an office move or relocating hardware, we can ensure devices are collected and safely delivered to their new location.
  • Recycling and WEEE disposal service helps curb environmental damage and allows technology to be securely and suitably recycled.
  • Repair Services to troubleshoot, diagnose and repair products down to circuit board level to help maximise the lifespan of your IT assets.
  • EOSL maintenance services, you’ll be able to trust that we have the spare part and highly trained engineer ready when you need them.

Our Enhance
services

When manufacturers need smart hands in the room, they trust Smart CT. Our field engineering services include audits, surveys, staging and installations. Our highly trained engineers are spread throughout the UK and Europe enabling successful technology deployments:

  • Audits to fully examine, analyse, evaluate and record the entire technology environment to ensure your customers are prepared for technology deployments and changes.
  • Surveys to know where technology shall be installed in preparation for a successful installation.
  • Secure staging to configure and asset track hardware for consistent technology performance.
  • Installations throughout the UK and Europe when you need them. Utilising software you’ll get an electronic report back once completed.

Case Studies

Read our latest case studies from global businesses we have helped and gain insight into how our tailored solutions have made a substantial impact on the operations and growth of our customers.

If your call is either outside of Smart CT core business hours (08:00 – 18:00 Mon- Fri) or on a UK Public/Bank Holiday

Then please call us on +44 (0) 808 164 3618 to log or escalate a call.

Main Contact