New Career Opportunity: Field Engineers
Objective
Field engineering for Networking and Cabling hardware.
Location
Midlands – various locations.
Accountable to
Field Services Engineer Supervisor.
Responsible for
As requested by Service Desk team go to site to Install, deploy, configure and troubleshoot.
Working relationships
Service Desk, Customers, Service Delivery, Operations and Engineering.
Key tasks
You will be responsible for, and involved with, installation and deployment of cables and IT hardware on various client sites, and will be expected to drive (using the company’s vehicle) to the client’s premises, equipped with all it takes to get the job done.
- Installation
- Deployment of cables and Networking hardware
- Configuration
- Troubleshooting
- Feedback to Service Desk
- On-call & overtime available
Core skills
Key skills required
- Strong networking and cabling experience
- Ability to install, configure and troubleshoot a wide range of networking technologies from leading manufacturers, including Cisco
- Ideally have a Cisco Certified Network Associate (CCNA) qualification, or equivalent experience
- Experience dealing with customers
Personality skills
- Strong communication skills
- Ability to communicate and manage customer expectations
- Flexible approach to customer and SCT requirements
- Energetic, self-motivated, and disciplined
- Collaborate with other functions internally and externally to ensure exceptional customer experience. Pre-employment screening (including a DBS check) will be carried out ahead of starting at SCT
Equality opportunity
Smart CT is an equal opportunities employer. We are committed to providing a workplace free from discrimination or harassment. Decisions related to hiring, compensation, training and evaluating performance are made fairly and we provide equal opportunities to all qualified candidates and employees. We strive to create an inclusive environment that makes every employee and candidate feel welcome.
