In a regional NHS trust, a robust and reliable network infrastructure is paramount for seamless operations to the public. This case study explores how our partner, supported by Smart CT, collaborated with a prominent UK public sector organisation to optimize its network services, emphasizing operational efficiency and improved adherence to service level agreements (SLAs) across an estate of 500 multi-vendor networking devices.
The large public sector recognised the critical need for superior service delivery across its hospitals and offices. The public sector organisation was transforming its infrastructure and sought a solution that not only controlled costs but also enhanced the overall quality of services.
The primary challenges faced by the NHS Trust included the need to manage costs and improve operational management of its large changing estate with in excess of 500 networking devices which included routers, UPS’s, switches and access points.
In conjunction with Smart CT, our partner proposed a comprehensive solution that addressed both financial and operational concerns. The contractual terms were structured to allow for both contraction and expansion, with quarterly reviews to streamline administrative efforts. Services were for break-fix maintenance, facilitating the timely delivery of equipment under 4 hour and next business day response times.
The implementation involved a seamless transition of service, with a focus on ensuring minimal disruption to the public sectors daily operations. A Smart CT transition team was formed to ensure all aspects were considered in advance and a smooth transition to live service was assured. The network infrastructure was optimized, and additional services such as smart courier and IT Asset Disposal were made available to support the assurance, growth and expansion of the networking infrastructure with the NHS Trust.
The results were impressive, with all SLAs being consistently achieved since the go-live. The partner and end customer were highly pleased with the pro-active approach from the teams engaged and the additional services with four local trusted engineers ready within that region. Downtime was minimized, and service levels were substantially improved, leading to enhanced operational efficiency.
Our strategic approach, flexibility, and commitment to meeting the client’s unique challenges resulted in the successful renewal of critical infrastructure support contracts for the channel partner. By addressing the SLA requirements and optimizing service delivery, Smart CT played a crucial role in ensuring the client’s ongoing success in the fast-evolving landscape of technology services.
This case study exemplifies the importance of adapting to evolving client needs, implementing innovative solutions, and delivering tangible results in the ever-changing technology sector.
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