Optimising AI Workloads: A High-Performance Data Center Case Study

Introduction

In a large set of Data Centre environments, a robust and reliable network infrastructure is paramount for seamless operations to enable robust, high-speed, low latency connections between data and cloud services. The very best Data Centres are set for optimal performance and handle enterprise grade AI workloads. This case study explores how Smart CT supports a prominent UK Data Centre organisation to optimise its network services, emphasising operational efficiency and improved adherence to service level agreements (SLAs) across an estate of 5,000 + Cisco networking devices.

Objectives

Improve service delivery against agreed SLAs

Contract flexibility to cater for changes in the infrastructure estate

Establish a long-term reliable partnership

Support for devices which were not identified at inception of the agreement

Fast & effective software support

Challenge

The large MSP recognised the critical need for superior service delivery across its Data Centre environments. The organisation is a growing business using the infrastructure within the multi-site Data Centres to power websites, phone systems, software, AI and more for its customers. The need for quality of services with the appropriate software support and parts to site support model was paramount.

The primary challenges faced by the organisation included the need to manage costs and improve operational management of its large changing estate with in excess of 5,000 networking devices which included routers, UPS’s, switches and access points.

Solution

We are providing a networking hardware & software break fix maintenance contract with for our partner’s high-security customer estate, spanning seven sites across the UK. Services were facilitating the timely response & delivery of equipment under 4 hour and next business day response times.

Implementation

We setup an internal transition team to engage with various business units and the partner, ensuring compliance with all regulations. We coordinated with the partner to deploy highly skilled engineers for access to Data Centre sites. Our team conducted due diligence and provided recommendation reports. Additionally, we supplied extra project resources for configuration and installation services, and delivered comprehensive customer reports on break-fix and ad-hoc calls.

Key Outcomes

Cost Control

Maintained overall costs while dramatically improving service quality

Enhanced SLA Performance

Vastly improved service delivery against agreed SLAs

Contract Flexibility

Ability to contract or expand services as needed, with quarterly reports to measure changes and an annual true up

Environmental

Suitable IT Asset Disposal process to meet Environmental objectives of the public sector organisation

Results & Benefits

The results were impressive, with all SLAs being consistently achieved since the go-live. The partner and end customer were highly pleased with the pro-active approach from the teams engaged, with the right engineering skills across 11 different UK locations who were reliable and communicated well. Downtime was minimised, and service levels were substantially improved, leading to enhanced operational efficiency.

Conclusion

Our strategic approach, flexibility, and commitment to meeting the client’s unique challenges resulted in enhanced SLA performance. By addressing the SLA requirements and optimising service delivery, Smart CT played a crucial role in ensuring the client’s ongoing success in the fast-evolving landscape of technology services.

This case study exemplifies the importance of adapting to evolving client needs, implementing innovative solutions, and delivering tangible results in the ever-changing technology sector seeking to power AI.

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