Nationwide SD-WAN and 4G Upgrade Across 850 Retail Locations

Introduction

Our client required an end-to-end managed solution to update an ageing wide area network across 850 retails sites nationwide to a secure SD-WAN and 4G multi vendor failover device solution for cloud based management.

Objectives

850 site nationwide deployment of an SD-WAN and 4G failover solution

In hours installations with minimal disruption to BAU operations

Extensive customer acceptance testing

9 month rollout schedule

Challenge

To develop a fully managed deployment service across 850 sites nationwide, replacing a variety of legacy WAN equipment with a new secure SD-WAN and 4G multivendor failover solution. The client required the works to be completed in normal business hours with minimal disruption to BAU operations within a 9 month period, including the development of a robust installation process, sign off documentation, equipment performance testing and reporting, schedule development/reporting and budget tracking.

Solution

We worked with the client to develop an end-to-end managed deployment solution, from extensive PoC onsite development and testing in the clients mock shop environment and documentation of the process to schedule development and ongoing management, pre-engineer briefing and support, recorded step-by-step installation verification and sign off, and the development of a logistics handling program with returned equipment to be vetted, logged, repackaged and returned to a central client hub for repurposing.

Implementation

We coordinated with the partner to ensure the schedule and run-rate meet their requirements and equipment build and delivery timescales at each stage of the project, ramping up instals to between 6 and 8 per day in the main deployment phase. Our deployment team have ensured works are completed consistently and to a high standard with comprehensive reporting of deployment progress and signoff presented to the client. Used equipment is returned to our offices via our distribution partner and processed by our logistics team who record and organising equipment into reusable and legacy stock prior to return to the client hub.

Key Outcomes

End-to-end managed deployment

Fully managed SD-WAN deployment across 850 sites nationwide

Tailored client solution

Extensive onsite development and testing with the client

Detailed support documentation

Step-by-step install documentation with task verification and sign off

On-time delivery

On-time delivery with 99% of instals completed first time

Cost effective

Cost effective deployment and logistics

Results & Benefits

The Smart CT project team worked with the client to ensure their requirements were identified and developed into a tailored cost effective solution, delivered accurately and on time with minimal disruption to the site operations.

Conclusion

Smart CT worked with the client from conception to completion building an effective SD-WAN deployment package tailored to meet the needs of the customer, delivered by our skilled engineers to a high standard and within the customer defined timeframe to

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