In a large retail organisation, a robust and reliable network infrastructure is critical for seamless flow of consumers through the checkouts. This case study explores how our partner, supported by Smart CT, collaborated with a prominent UK retail organisation to optimize its network services, emphasizing operational efficiency and improved adherence to service level agreements (SLAs) across an estate of 30,000 networking devices for Cisco, Cisco Meraki, HPE Aruba and Juniper.
The large retailer recognised the critical need for superior service delivery across its over 500 stores. The retailer was extending the life of many stores and transforming other stores and sought a solution that could be supported in both brand new devices and devices that were close to or, at the end of the supported life.
The primary challenges faced by the retailer included the need to manage costs and operate at a high SLA performance to ensure its large estate had limited or no connectivity downtime. The retailer was seeking improve operational management of its large changing estate with in excess of 30,000 networking devices which included routers, UPS’s, switches and access points.
In conjunction with Smart CT, our partner proposed a comprehensive solution that addressed the operational requirement with appropriate cost control. Given the strong track record of Smart CT who came highly recommended a multi-year deal was agreed upon. The contractual terms were structured to allow for both contraction and expansion, with quarterly reviews to streamline administrative efforts. Services were for break-fix maintenance, facilitating the timely delivery of equipment under 4 hour and next business day response times.
The implementation involved a seamless transition of service, with a focus on ensuring minimal disruption to the public sectors daily operations. A Smart CT transition team was formed to ensure all aspects were considered in advance and a smooth transition to live service was assured. The network infrastructure was optimized, and additional services such as IT Asset Disposal services were made available to support the assurance, growth and expansion of the networking infrastructure.
The results were impressive, with all SLAs being consistently achieved since the go-live. The partner and end customer were highly pleased with the pro-active approach from the teams engaged even during the transition period when the service was not fully ready, the Smart CT team went above and beyond to find alternative solutions during the ramp up period.
Our strategic approach, flexibility, and commitment to meeting the client’s unique challenges resulted in the successful renewal of critical infrastructure support contracts for the channel partner. By addressing the SLA requirements and optimizing service delivery, Smart CT played a crucial role in ensuring the client’s ongoing success in the fast-evolving landscape of technology services.
This case study exemplifies the importance of adapting to evolving client needs, implementing innovative solutions, and delivering tangible results in the ever-changing technology sector.
Contact Smart CT today to get started
Get in touch with us by completing the form with details about your enquiry and one of our advisors will contact you.
Please select the Van type you require:
For assistance, please call us on: +44 (0) 118 960 2520