Working in partnership with a new Managed Service Provider, Smart CT were engaged to provide a 2-phase Telephony upgrade service and a new CAT6e data cabling infrastructure for the new phone system which is being delivered via our field engineering team.
The engagement with Smart CT not just enables the MSP to not worry about project scheduling and field workforce management but enables them to ensure the service will be ready for their ‘go live’ date, as well as having access to experienced field engineers.
The client has 175 sites across the UK and Ireland, all of which require Smart CT to complete the installs outside of business hours, the engineers are required to install the new telephony system, along with the new CAT6e data cabling infrastructure to the new handsets. Upon completion of an installation, the engineers fully test the site’s new phone system, before producing a detailed installation completion report, consisting of a list of newly installed device details, test completion details and photos, testing results, and cable installation infrastructure details.
Working with the new MSP, we have developed a detailed installation and testing guide to streamline the process, which enables our engineers to complete installations to a consistently high standard, with minimum installation issues on site, this leads to a higher percentage of ‘first time’ visit completions. We also create support chat forums with the MSP and our engineers, this allows our engineers to engage with the customer and resolve any issues on site quickly and efficiently.
We have coordinated with the new MSP to complete the initial POC site, and we are working alongside the MSP to produce a continued and flexible schedule to meet their customers’ requirements, and working with our field engineering team to ensure works are completed consistently and to a high standard. With comprehensive reporting of the deployment progress and signoff documentation, we are able to present completed installation and testing results to the client on a daily basis.
This project is still ongoing, but the feedback from the MSP and end customer has been positive, emphasising the project preparation and communication between all parties.
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