RMA Junior Technician & Warehouse Support
Twyford – Reading, UK
Overview of the role
We are looking for a reliable and organised RMA Technician to support our returns process and assist with day-to-day warehouse operations. This is an entry-level role, ideal for someone who is detail-oriented, hands-on, and keen to develop experience across both admin and logistics.
This role plays a key part in ensuring returned products are processed efficiently while supporting general warehouse activities to keep operations running smoothly.
If you are looking for a career in operations, logistics or supply chain, this role will be well suited to you.
Accountable to: RMA Team Lead
Main Responsibilities
RMA / Admin Duties
- Process customer returns (RMA requests) accurately and in a timely manner
- Log returned items into internal systems and maintain accurate records
- Communicate with internal teams regarding return statuses and updates
- Check returned goods against documentation (e.g. serial numbers, condition)
- Support basic reporting on returns volumes and trends
- Assist with customer queries related to returns where required
Â
Warehouse Support
- Receive and unpack returned goods
- Assist with stock handling, organisation and storage
- Help prepare items for dispatch or refurbishment
- Support stock counts and general inventory tasks
- Maintain a clean and organised warehouse environment
Â
Skills and Experience
- Good attention to detail and accuracy
- Basic computer skills (e.g. Excel, internal systems)
- Strong organisational skills
- Willingness to be hands-on in a warehouse environment
- Good communication and teamworking skills
- A proactive, can-do attitude
- Previous experience in admin, warehouse or customer service role – desirable, not essential
- Familiarity with stock systems or return processes – desirable, not essential
Â
Personal Skills
- Energetic, self-motivated, and disciplined.
- Act with integrity and trust.
- Highly organised.
- Enjoys a mix of desk-based and hands on work
- Comfortable working in a fast paced, dynamic environment
Â
About Smart CT
What we do
Smart CT is an innovative IT services organization, which is 100% dedicated to the channel. We specialize in IT lifecycle services to deploy, maintain and sustain technology across three product portfolio’s: networking, server & storage and workplace technologies. The business operates out of the UK supporting customers in 57 countries globally, its core service is focused on supporting customers in Western Europe, with the top three countries being UK, Germany and France. Perhaps the best testimony to the quality of our services is our customers’ loyalty, as many have committed to long-term, multi-year agreements, with some partnerships even stretching back 20 years, to Smart CT beginnings.
Where we are based
Our Head Office is in Twyford, Reading, Berkshire. This is a short drive from the M4 and A329M and is only a 15–20-minute walk from Twyford train Station.
Our Values
As well as the technical skills, experience and attributes that are required for the role, our values sit at the core of our organization. Therefore, we always look for people who can continuously champion our values throughout the business within their day-to-day role:
Positivity: Smart CT strives to approach things with energy and enthusiasm. We operate with agility to generate successful outcomes.
Preparation: We’re focused, firstly we plan, then, we execute with customer first focus.
Curiosity: Smart CT commits to continuously learn and act with curiosity and desire.
Continuous Improvement: We set the bar for ourselves personally and collaborate with colleagues to succeed.
Consideration: Smart CT operates ethically and value diversity, equality and inclusion to make everyone feel welcome and supported. We always assume the best intentions of colleagues, customers, and suppliers without accepting failure.
What working for Smart CT can do for you
- Opportunity to be influential in developing the future direction and success of a business.
- Equity opportunity.
- Long-term career development in a high-growth business.
- Competitive salary and impressive benefit package to match.
- Bespoke training to suit your individual needs and development.
- Friendly working environment with a real focus on our ESG goals.
Equal Opportunities
Smart CT is an equal opportunities employer. We are committed to providing a workplace free from discrimination or harassment. Decisions related to hiring, compensation, training and evaluating performance are made fairly, and we provide equal opportunities to all qualified candidates and employees. We strive to create an inclusive environment that makes every employee and candidate feel welcome.