Field Engineer
Overview of the role
Smart CT is looking for a skilled Field Engineer ideally located in or around the Swindon through to the Exeter area to become an integral part of our dynamic Engineering Team. As a Field Engineer you will join a robust network of 60 skilled engineers spread across the UK. Your primary responsibilities will include the installation, deployment and configuration of cutting-edge IT hardware at diverse client sites. Following a period of training, this role will require the candidate to undertake an on call rota, supported by 2 other on call engineers who operate in the Southwest region.
This role reports directly to the Engineer Supervisor.
Access to the M4 corridor leading to the Southwest of England is essential in order to meet customer SLA requirements. Key areas covered include Wiltshire, Bristol, Devon and Cornwall.
Main Responsibilities:
- Installation, maintenance and deployment of IT networking and point of sale hardware, ensuring seamless integration with existing systems.
- Configuration and troubleshooting – configure hardware to meet client specifications and troubleshoot any issues that arise during installation
- Client Interaction – work closely with clients to understand their needs, provide technical support and ensure high levels of customer satisfaction
- Documentation – maintain accurate records of installations and client interactions to ensure transparency and accountability
- Feedback to Service Desk, collaborating daily to provide positive solutions for customers
- Overtime will be available.
- On call rota which includes out of hours and weekend work.
Skills and Experience
- Technical Aptitude – strong networking and cabling experience spanning a wide range of networking technologies (inclusive of Cisco)
- Problem Solving – ability to troubleshoot and resolve issues efficiently, often under tight deadlines (SLA)
- Excellent time keeping and punctuality
- Customer focused, with clear and effective communication skills
- Self-motivated, with a can-do attitude who is keen to solve problems and improve processes
- Flexibility to adapt to changing environments and unexpected challenges
- Team player
- ServiceNow experience while desirable, is not essential.
- SC clearance also desirable, but not essential.
- Full and clean driving license required.
About Smart CT
What we do
Smart CT is an innovative IT services organisation, which is 100% dedicated to the channel. We specialise in the provision of high-quality IT spares, logistics and comprehensive complementary services designed to help boost our client’s efficiency and profitability, and enable our clients to excel. Perhaps the best testimony to the quality of our services is our customers’ loyalty, as many have committed to long-term, multiyear agreements, with some partnerships even stretching back 20 years, to Smart CT beginnings.
Where we are based
Our Head Office is based in Twyford, Berkshire. This is a short drive from the M4 and A329M and is only a 15-20 minute walk from Twyford train Station.
Our Values
As well as the technical skills, experience and attributes that are required for the role, our values sit at the core of our organisation. Therefore we always look for people who can continuously champion our values through-out the business within their day-to-day role:
Positivity: Smart CT strive to approach things with energy and enthusiasm. We operate with agility to generate successful outcomes.
Preparation: We’re focused, firstly we plan, then, we execute with customer first focus.
Curiosity: Smart CT commits to continuously learn and act with curiosity and desire.
Continuous Improvement: We set the bar for ourselves personally and collaborate with colleagues to succeed.
Consideration: Smart CT operates ethically and value diversity, equality and inclusion to make everyone feel welcome and supported. We always assume the best intentions of colleagues, customers and suppliers without accepting failure.
What working for Smart CT can do for you
- Long-term career development in a high-growth business.
- Competitive salary
- Company van and fuel card
- Pension scheme
- Life Assurance
- Recruitment referral scheme
- 25 day holiday allowance, plus bank holidays
- Paid charity day
- Vodafone employee advantage scheme
- Eye care vouchers
- Canada Life wellbeing support benefits
- Bespoke training to suit your individual needs and development.
- Friendly working environment with a real focus on our ESG goals.
Equal Opportunities
Smart CT is an equal opportunities employer. We are committed to providing a workplace free from discrimination or harassment. Decisions related to hiring, compensation, training and evaluating performance are made fairly and we provide equal opportunities to all qualified candidates and employees. We strive to create an inclusive environment that makes every employee and candidate feel welcome.