SmartCare Support

SCT’s comprehensive suite of SmartCare support services is designed to optimise its clients' business operations and competitive advantage. SCT offers bespoke, tailored solutions covering multi-vendor products across all technology sets, in addition to its off the shelf services.

24 x 7 Operations

Our Technical Operations Centre is staffed by teams of highly qualified engineers providing first, second and third line multi-vendor support, 24 hours a day, 365 days per year. These teams use best-practice escalation procedures and have access to senior level engineers and technology specialists whenever required. Our dedicated and extensive testing lab allows us to replicate clients' networking issues and we can boast swift resolution of networking problems.

Nationwide Coverage

Our advanced part replacement service is supported by eight core UK Field Service Locations (FSLs) and a strategic partnership with DHL provides us with access to more than 50 further FSL locations throughout the UK. Our tight key performance indicators ensure that, within 30 minutes of a request being made by a customer, a replacement part can be identified and en-route to them.  We can deliver a nationwide four-hour response, and a two-hour response in core metropolitan areas. SCT is also able to offer SmartCare services to the Channel Islands and Isle-of-Man.

Bespoke Solutions

We offer bespoke solutions to suit any client and rapidly set up local FSLs or bonded holding of high-availability spares directly on-site should it be necessary.  SCT’s flexibility and passion ensures that these arrangements are made in a completely seamless manner.

Customer Excellence

In the event of a fault call, our clients must be confident that service will be restored within the agreed time. To aid communication at such a time, clients are provided with online access to our Service Management Centre ensuring real-time visibility of case information at any time.