Emergency Request

SCT understand emergency situations do arise from time to time. Whether it’s an immediate part supply requirement to maintain project momentum or a failed part which is not covered under an existing support contract, these times can be stressful.

To address this SCT offers a Rapid Response Service to all clients irrespective of prior trading history. A ‘Fast-Track’ internal programme ensures there is a joint focus to restore business operations as quickly and efficiently as possible. This includes but is not limited to our charter:

• Treat ALL Emergency Calls as ‘Priority 1’ requests,

• Immediately assess the situation based on the information provided,

• Provided accurate costs, response timescales and advise on potential workarounds,

• Immediately invoke action plan upon client authorisation